FREE STANDARD SHIPPING WITH ORDERS OF $250+ FREE STANDARD SHIPPING WITH ORDERS OF $250+ FREE STANDARD SHIPPING WITH ORDERS OF $250+ FREE STANDARD SHIPPING WITH ORDERS OF $250+ FREE STANDARD SHIPPING WITH ORDERS OF $250+ FREE STANDARD SHIPPING WITH ORDERS OF $250+

Shipping Policy

Last updated: January 2026

Evolyte BioHealth (“we”, “us”, “our”) aims to process and deliver all orders quickly and safely. This Shipping Policy explains the shipping methods, processing times, delivery expectations, and related terms.

1. Order Processing Times

Orders are processed Monday–Friday (excluding federal holidays).
Most orders are processed within 1 business day.
Orders placed after 12 PM CST will be processed the next business day.

Processing time is separate from the delivery time shown at checkout.

After your order is submitted, approved, and payment is received, your order will be filled, properly packaged and shipped by a reputable delivery service. We will contact you with details when your order has shipped.

2. Shipping Methods & Delivery Times (USA Only)

Currently, we offer the following domestic shipping options:

  • FedEx Standard shipping
  • FedEx Expedited shipping

Shipping costs and delivery time estimates are calculated and displayed at checkout based on the selected shipping method and destination.

Free shipping may be available for qualifying orders, as indicated at checkout.

3. Shipping Issues

Once an order is transferred to the carrier, delivery control and transit risk pass to the carrier and the customer.

Damaged, missing, or incorrect items

If your order arrives incomplete or incorrect, please contact us within 48 hours of delivery at: support@evolytebiohealth.com

Include your order number, clear photos/videos of the issue and a brief description of what happened. We will review your claim as soon as possible.

⚠️ Items reported after 48 hours may not qualify for replacement.

4. Lost, Stolen, or Damaged Packages

Once an order is handed to the carrier, transit responsibility transfers to the carrier.

5. Shipping Restrictions

We cannot ship to:

  • international addresses
  • freight forwarding companies
  • PO boxes

6. Wrong Address Disclaimer

Customers are responsible for entering the correct shipping information.

We cannot:

  • reroute packages once shipped
  • issue refunds for orders shipped to an incorrectly provided address
  • guarantee changes after an order is placed

If you notice an error, contact us immediately — we will try to help before the shipment is processed.

7. Weather & Carrier Delays

We are not responsible for:

  • carrier delays
  • weather interruptions
  • unforeseen transportation issues

Once the package is handed off to the carrier, delivery timing is out of our control.

Due to the sensitive nature of Research Use Only laboratory materials, shipping risks and carrier handling are outside of our control once transferred to the carrier.

8. Age Requirement

All products are intended for adult use 21+ only.
By placing an order, you confirm that you are at least 21 years old.

9. Satisfaction Guaranteed

We are committed to offering outstanding quality and service and we are here to serve you. If you are have any question or issue regarding our service, please contact us to let us know the problem. We respond to ALL questions and inquiries.

Have a question?