Refunds & Returns
Refunds & Returns for www.EvolyteBioHealth.com (Evolyte BioHealth)
Evolyte BioHealth products are laboratory research use only and are sensitive, sterile materials. All products are sold strictly as Research Use Only (RUO) compounds and are not intended for human consumption or medical use.
All Evolyte BioHealth products undergo independent third-party laboratory testing for identity and purity prior to shipment, in addition to internal quality control procedures.
Due to the nature of RUO compounds and industry-wide handling and degradation risks, all sales are governed by a strict final sale policy.
At Evolyte BioHealth, we maintain strict quality control standards and ensure that every product is inspected prior to shipment. Due to our rigorous quality control standards and the fragile nature of our products, we are unable to accept returns or exchanges.
In the rare occasion that your order arrives with incorrect items, please email support@evolytebiohealth.com for assistance. Our customer support representatives are standing by to ensure that our customers are 100% satisfied with our product quality, customer support and delivery.
Cancellations must be requested by email support@evolytebiohealth.com before the order shipment has shipped. Once an order has been processed and handed to the carrier, it can no longer be cancelled or changed.
Chargebacks & Fraud Prevention
We take chargebacks and payment disputes seriously. Initiating a chargeback for an order that was successfully delivered in accordance with this policy may result in account review, order cancellation, or restriction of future purchasing privileges.
If you experience any issues with your order, we strongly encourage you to contact our support team first at support@evolytebiohealth.com
We are committed to resolving legitimate shipping or fulfillment issues in accordance with this Refund Policy.
Important Notes About Our Products
- All products are intended for adult use only (21+).
- Products are sold for laboratory and research purposes only.
- Not for human consumption or medical use.
- Not evaluated or approved by the FDA.
- Products may vary slightly in color, appearance, or vial size due to manufacturing differences.
- Such variations are normal for RUO laboratory compounds and do not indicate defective product or qualify for refunds or replacements.
We cannot accept returns based on:
- change of mind
- dissatisfaction with subjective characteristics (color, vial size, labeling, etc.)
- misuse of the product
- degradation or changes in product appearance after reconstitution or handling
- incompatible research protocols
- improper storage conditions
Reconstitution & Handling Responsibility
All Evolyte BioHealth products undergo strict quality control and inspection prior to shipment.
Once delivered, all handling, preparation, storage, and use of the product — including reconstitution, solvent selection, storage conditions, and handling techniques — are the sole responsibility of the purchaser.
Changes in appearance such as cloudiness, precipitation, or degradation after reconstitution may occur due to factors outside of our control, including but not limited to:
- use of non-sterile or contaminated solvents
- failure to use bacteriostatic or laboratory-grade water
- improper storage temperatures or temperature fluctuations
- excessive agitation or shaking
- compromised sterile technique during preparation
These variables occur outside of our control and do not constitute a defective product.
Please contact us at support@evolytebiohealth.com with any questions or concerns that you may have regarding your order. We will do our absolute best to assist you as quickly and satisfactorily as possible.
Thank you.